Order Via Email or Phone

For non-USA Customers, please place your Order via Email or Phone.  If we have any questions, we'll contact you before shipping your order.  When ordering, please tell us:

• Your Name and Company Name.
• The Shipping Address.
• Your Email Address, Phone and Fax Number.
• Product Name.
• Quantity.
• For Rockeys, please specify the color. Standard Colors are Green and Blue.  Gray, Purple, Brown, Red and Teal may be temporarily out-of-stock due to supply-chain issues since Covid-19.
• When re-ordering FTsafe Rockey4NDs, please include your unique Customer Code that was provided with your initial order.
• Payment Method.
• Shipping Method.

Orders placed before 2pm Central Time will usually be shipped the same day.  Here is how you can contact the Orders Department:

• Email Address: Orders at Az-Tech dot com
• Phone Number: 816-494-2900
  Answered 9:00am to 4:00pm, Monday thru Friday
  USA Central Time (GMT-06:00)

Payment Options

Az-Tech accepts payment by the following Credit Cards:

• MasterCard
• Visa
• American Express
• Discover

When ordering via Credit Card, we will need:

• Credit Card Number
• Name on the Credit Card
• Expiration Date on the Credit Card
• Security Code on the back of the Credit Card
• Name and Billing Address of the Account Holder

For Your Security, Please do NOT send Credit Card information via Email.

By using a credit card, your purchases can usually be shipped within one (1) business day.  This is the most convenient method of payment. 

For non-USA Customers, if the use of Credit Cards is not available to you, you can pre-pay by Bank Wire Transfer.  Please include an additional US$45.00 for processing.

If you have any questions about Payment Options, please contact the Orders Department:

• Email Address: Orders at Az-Tech dot com
• Phone Number: 816-494-2900
  Answered 9:00am to 4:00pm, Monday thru Friday
  USA Central Time (GMT-06:00)

Payment Address

Az-Tech Software, Inc.
201 E Franklin ST STE 5
Richmond, MO 64085-1893

Shipping Options

Az-Tech will ship your package worldwide via FedEx or UPS.  For USA addresses, we can also ship using USPS Priority Mail.

The Federal Express and UPS Shipping Options are listed below:

FedEx and UPS Shipping Options

U.S.A. Domestic Shipping Options
Ground	Ground
Express Saver	3 Day Select
2Day	2nd Day Air
Standard Overnight	Next Day Air Saver
International Shipping Options
International Economy	Worldwide Express

Priority Shipping and Saturday Delivery is available upon request for an additional charge.  If you have any questions about Shipping Options, please contact the Orders Department.

Return Merchandise Authorization (RMA) Policy

Az-Tech makes every effort to provide the highest quality products available, free of any manufacturing defects.  This is why all of our hardware products come with a one year warranty. 

If any of our hardware fails due to a manufacturing defect (not physical abuse) within one year of purchase, Az-Tech will replace it as long as you adhere to the following procedure:

1. You MUST obtain a Return Merchandise Authorization number (RMA#) before returning the hardware.  This is done by contacting the Order Department via email or phone.
2. The defective hardware must be returned within 30 days of issuing the RMA#.
3. Write the RMA# on the shipping label.  Packages returned without an RMA# will be refused.
4. Return the defective hardware to the Commercial address:
   Az-Tech Software, Inc.
   201 E Franklin ST STE 5
   Richmond, MO 64085-1893
   Attention: (the RMA# goes here)
5. You are responsible for all shipping charges to return the hardware.

Upon receipt, all returned Packages are inspected and at our discretion, credit may be refused or a restocking fee may be charged.  Az-Tech typically ships any replacement hardware with your next order.  If you have any questions about our RMA Policy, please contact the Orders Department.

Here is how you can contact the Orders Department:

• Email Address: Orders at Az-Tech dot com
• Phone Number: 816-494-2900
  Answered 9:00am to 4:00pm, Monday thru Friday
  USA Central Time (GMT-06:00)